Responsible Gaming
at pqc88 — Play Smart,
Stay Safe

pqc88's responsible gaming commitment is built on four foundational principles: prevention, protection, support, and transparency. These principles guide every product decision, from the design of our deposit flow to the wording of our promotional offers.

Prevention: We proactively educate players about the risks of gambling before any issues arise. Our onboarding process includes a responsible gaming acknowledgement, and new players are directed to this page and our suite of protection tools at the point of registration. We display prominent 18+ reminders throughout the platform and on all promotional materials.

Protection: We use behavioural analytics to identify players who may be exhibiting early signs of harmful gambling patterns — such as rapidly increasing deposit frequency, chasing losses after a significant losing streak, or playing for unusually long uninterrupted sessions. When these patterns are detected, our responsible gaming team may proactively reach out via email or live chat to offer support and remind the player of the protection tools available to them.

Support: No player should ever feel alone when dealing with a gambling problem. pqc88 maintains a dedicated responsible gaming support channel available 24/7 in English. We do not stigmatise players who reach out for help — our team is trained to respond with empathy, privacy, and practical assistance.

Transparency: We present odds, return-to-player (RTP) rates, and house edge information clearly and honestly. We do not use misleading promotional language that misrepresents the probability of winning. Our bonus terms and wagering requirements are written in plain English, not buried in fine print.

pqc88 operates a strict minimum age requirement of 18 years old for all users. This is a non-negotiable legal and ethical obligation. No person under the age of 18 is permitted to register, deposit, or play on pqc88 under any circumstances.

Mandatory KYC Verification: All new players are required to complete identity verification (KYC) before their first deposit is processed. The verification process requires submission of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that clearly shows your name and date of birth. Accounts that cannot confirm the player is 18 or older will be permanently suspended with all funds returned to the source payment method.

Protecting Minors in Your Household: If you share a device, mobile phone, or computer with minors, we strongly recommend the following measures:

• Never save your pqc88 login credentials in a shared browser or device keychain;
• Enable device-level parental controls and screen-time management features;
• Use dedicated parental control software such as Net Nanny, Qustodio, or Bark to restrict access to gambling websites on shared devices;
• Always log out of your pqc88 account when your session is complete, especially on mobile devices;
• Never share your pqc88 username, password, or OTP codes with any other person.

Reporting Underage Play: If you believe a minor may have accessed a pqc88 account — whether their own or a family member's — please contact our support team immediately at [email protected]. We will investigate and take immediate action to protect the minor, including permanent account closure and full fund reversal.

Self-exclusion is the most powerful responsible gaming tool available on pqc88. It is designed for players who feel that gambling is having a negative impact on their life and who want to take a firm, enforced break from the platform. pqc88 takes self-exclusion requests extremely seriously — this is not a reversible setting you can undo with a simple account change.

Available Self-Exclusion Durations:

• 6 months — Suitable for players experiencing a difficult period who want a defined break with a clear end date;
• 1 year — For players who need a more substantial period of distance from gambling;
• 3 years — For players with a recurring pattern of difficulty managing their gambling;
• Permanent / Lifetime — For players who wish to close their account indefinitely. This cannot be reversed under any circumstances.

What Happens When You Self-Exclude:

• Your account is locked immediately and you will be logged out;
• All marketing emails, SMS messages, and promotional notifications are permanently halted;
• Any pending withdrawal of available balance will be processed to your registered payment method (bKash, Nagad, bank transfer) within 3–5 business days;
• Active bonus balances and pending wagers will be voided in line with our Terms & Conditions;
• Re-registration using the same name, phone number, NID, or payment details is blocked for the duration of the exclusion period.

How to Request Self-Exclusion:

1. Log in to your pqc88 account;
2. Go to Account Settings → Player Safety → Self-Exclusion;
3. Select your desired exclusion duration;
4. Confirm your request — the exclusion takes effect within minutes;
5. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and we will process it manually within 1 hour, any time of day or night.