pqc88 Privacy Policy
How We Collect, Use & Protect Your Data

pqc88 collects personal data from you in three principal ways: directly when you provide it to us during account registration or support interactions; automatically as you use our platform; and from third-party sources where necessary for identity verification or fraud prevention purposes.

Data You Provide Directly

When you register an account or interact with pqc88 services, you provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (National ID Card, passport, or driver's licence) submitted for KYC verification;
• Contact data: Email address, Bangladeshi mobile phone number, and residential address;
• Financial data: Payment method details including bKash account number, Nagad number, Rocket account, Upay account, or Bangladeshi bank account details used for deposits and withdrawals. We do not store full card numbers — only masked identifiers necessary to process and reconcile transactions;
• Account credentials: Username and hashed password. We never store passwords in plain text;
• Support communications: Any messages, emails, or chat transcripts exchanged with our support team, including complaint records and dispute histories.

Data Collected Automatically

When you access pqc88 via a web browser or mobile device, we automatically collect certain technical and behavioural data:

• Device and connection data: IP address, device type, operating system version, browser type and version, screen resolution, and network connection type;
• Usage data: Pages visited, games launched, session duration, bet amounts and outcomes, deposit and withdrawal history, bonus claims, and feature interactions;
• Location data: Approximate geographic location derived from your IP address. We use this to apply appropriate regional content and to enforce jurisdictional access restrictions. We do not collect precise GPS-level location data;
• Cookie and tracking data: Session tokens, preference cookies, and analytics identifiers. See Section 4 (Cookies & Tracking) for full details.

Data from Third-Party Sources

In certain circumstances, pqc88 may receive personal data about you from third-party sources, including identity verification bureaus used to cross-check KYC documents, fraud prevention databases used to detect compromised credentials, and payment processors who confirm transaction completion status. Data received from third parties is handled with the same level of care as data you provide directly.

pqc88 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below sets out our primary processing purposes, the data categories used for each purpose, and the legal basis on which we rely.

Marketing Communications

pqc88 will only send you promotional emails or SMS messages regarding bonuses, seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns), and new game launches if you have explicitly consented to receive such communications at the time of registration or through your account preferences. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

pqc88 does not sell, rent, or trade your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Service Providers and Data Processors

To deliver our platform services, pqc88 works with a number of third-party service providers who process personal data on our behalf, strictly under our instructions and under written data processing agreements that impose equivalent data protection obligations. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners receive the minimum financial and identity data necessary to process and verify your transactions;
• Identity verification providers: Third-party KYC bureaus that cross-check your submitted identification documents against government and financial databases;
• Game studios: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other integrated providers receive a session token and player account identifier to facilitate game launches. They do not receive your full name, payment details, or national ID information;
• Cloud infrastructure and hosting providers: Our platform data is hosted on secure cloud infrastructure. Hosting providers have no independent right to access or use your personal data;
• Customer support tooling: Our live chat and email ticketing systems process support communications. These tools operate under strict confidentiality terms.

Legal and Regulatory Disclosure

pqc88 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, valid legal process, or where we have a good-faith belief that disclosure is necessary to prevent imminent harm, investigate fraud, or comply with anti-money laundering obligations. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that pqc88 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address and will be given the opportunity to close your account prior to the transfer taking effect if you do not wish your data to be included.

pqc88 uses cookies and similar technologies — including local storage and session storage — to operate core platform functions, maintain your logged-in session, measure performance, and personalise your experience. This section explains what types of cookies we use, why we use them, and how you can manage your preferences.

Managing Your Cookie Preferences

You can manage non-essential cookies at any time through your pqc88 account settings under the Privacy & Notifications section. You may also configure your browser to block or delete cookies entirely; however, disabling strictly necessary cookies will prevent you from logging in and using the platform. Note that clearing browser cookies will log you out of any active pqc88 session and may reset your personalisation preferences.

pqc88 does not place third-party advertising cookies or social media tracking pixels on the platform. We do not participate in cross-site behavioural advertising networks.

pqc88 implements a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated regularly in line with industry best practices for online gaming platforms.

Technical Security Measures

• Transport Layer Security (TLS): All data in transit between your device and pqc88 servers is encrypted using TLS 1.2 or higher. Our SSL certificate is valid and maintained continuously;
• Password hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm with per-user salt values. Plain-text passwords are never stored or transmitted;
• Two-Factor Authentication (2FA): pqc88 offers optional 2FA via authenticator app. Players with 2FA enabled receive a significantly elevated level of account security against credential-based attacks;
• Database encryption: Sensitive data fields — including identity document information and financial account numbers — are encrypted at rest using AES-256 encryption;
• Access controls: Internal access to player data is restricted to authorised pqc88 staff on a strict need-to-know basis. All internal data access is logged and audited.

Organisational Security Measures

In addition to technical controls, pqc88 maintains organisational data security policies including mandatory data protection training for all staff with access to personal data, background checks for employees in sensitive roles, incident response procedures for data breach scenarios, and regular third-party security assessments of our platform infrastructure.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, pqc88 will notify affected players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps pqc88 has taken or proposes to take to address the breach and mitigate its effects.

As a user of the pqc88 platform, you have a number of rights with respect to your personal data. pqc88 is committed to facilitating the exercise of these rights in a timely and transparent manner. All rights requests are handled free of charge.

Right of Access

You have the right to request a copy of the personal data pqc88 holds about you. Upon receiving a verified access request, we will provide you with a summary of your data, the purposes for which it is processed, the categories of recipients to whom it has been disclosed, and the anticipated retention period. Access requests are typically fulfilled within 30 days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For most contact and preference data, you can update your own records directly through your account dashboard. For identity data (name, date of birth, NID number), corrections require submission of updated documentation to our support team for manual review.

Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that pqc88 is required by financial compliance regulations to retain certain categories of data (KYC documents, transaction records) for a minimum period even after account closure. We will inform you of any retention obligations that prevent full deletion at the time of your request.

Right to Object and Right to Restrict Processing

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, and where you believe those interests are overridden by your own privacy interests. You also have the right to request that we restrict processing of your data while a dispute about accuracy or lawfulness is being resolved.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our support team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing any request. We aim to respond to all privacy rights requests within 30 days of receipt. If your request is complex or if we receive a high volume of requests simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

pqc88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention periods apply to the principal categories of personal data we hold.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Anonymised, aggregated data (for example, aggregate platform usage statistics that contain no personal identifiers) may be retained indefinitely for business analytics purposes.

pqc88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, platform features, or regulatory guidance. All updates will be published on this page with a revised effective date clearly displayed at the top of the document.

Notification of Material Changes

For changes that materially affect how your personal data is processed — such as the introduction of a new processing purpose, a change in third-party data sharing arrangements, or a revision to your privacy rights — pqc88 will notify registered players via their registered email address at least 14 days before the change takes effect. For non-material updates such as typographical corrections or minor clarifications, changes may take effect immediately upon publication without advance notice.

We encourage you to review this Privacy Policy periodically. By continuing to use the pqc88 platform after the effective date of any update, you acknowledge and accept the revised Policy. If you do not accept the revised Policy, you must stop using the platform and request account closure.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way pqc88 processes your personal data, please contact our support team in English at [email protected]. Our team is available 24 hours a day, 7 days a week, with an average response time of under 2 minutes via live chat.

For formal privacy rights requests — including data access, rectification, erasure, or objection requests — please email [email protected] with the subject line "Privacy Rights Request" and include your registered account email address and a clear description of your request. We will acknowledge receipt within 24 hours and aim to resolve all privacy requests within 30 days.

Governing Language

This Privacy Policy is written in English. In the event of any conflict or inconsistency between this English-language version and any translation, the English version shall take precedence. This Policy is governed by and construed in accordance with applicable law. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts.